Correspondence What do you get?

What do you get?

Main features of Altinn Correspondence

Main Features

Ability for public agencies and other service providers to create and send messages to users.
- Languages supported: Norwegian bokmål (nb), Norwegian nynorsk (nn) and English (en)
Support for both general and personalized messages.

Automatic notifications via email or SMS to users when they receive new messages.
Customized notification settings based on user preferences.

All messages are stored in the user’s inbox in Altinn.
Retention policies that ensure messages are available as long as necessary according to legislation and guidelines.

Advanced access control ensuring that only authorized users can read the messages.
Use of security mechanisms like encryption to protect the content.

User-friendly search and filtering functions to quickly find specific messages.
Ability to sort messages by various criteria such as date, sender, and message type.

APIs allowing integration with other systems for sending and receiving messages.
Possibility for automated message handling through integrated systems.

The system provides receipts when a message is delivered and opened by the recipient.
Ability to send confirmations back to the sender that the message has been read.

Tools for managing user profiles and access.
Functionality to assign messages to the correct user or unit within an organization.

As an alternative to sending message content and attachments directly in the messages, the sender can choose to send links to content and attachments.
Altinn Melding has functionality for uploading files with message content and attachments, for secure storage and reuse across multiple messages.
It is also possible to link to content and attachments stored elsewhere, e.g., on-premises at the sender or in the sender’s preferred cloud solution.

Unified user interface across multiple messaging solutions through Altinn 3 Arbeidsflate.
Activity log in Altinn 3 Dialogporten.

Altinn Correspondence offers several unique benefits that make it the preferred choice for digital communication with public agencies in Norway:

Centralized communication: Altinn Correspondence serves as a central hub where all communications with public authorities can be managed from one account. This eliminates the need to manage multiple accounts or platforms.
Security and confidentiality: Regular email is often not considered secure enough in many contexts. Altinn Correspondence can be used for transferring sensitive information. The platform uses strong authentication and encryption techniques to protect user data.
Automation of submissions: The system allows for the automation of submissions such as tax returns and annual accounts, saving time and reducing errors.
Availability: Altinn is available around the clock, allowing users to submit and receive documents at any time, which offers great flexibility compared to traditional postal services with limited hours.
Integration with other systems: Altinn is designed to easily integrate with other systems in both the private and public sectors, enabling seamless data flow and efficiency.
Environmentally friendly: By reducing the need for paper-based communication, Altinn contributes to more environmentally friendly administration.